Receiving FAQ


If you have questions regarding this information, please call us at (989) 774-3917.

Q. After my order has been received, when can I expect it to be delivered?
A. Normally, small orders are delivered within two business days after they are received. Large freight items,tagged equipment, furniture, and specialty items will be processed and delivered as quickly as possible. Our goal is to pass items through Central Receiving to campus Departments quickly and efficiently.Contact us at (989) 774-6535 if you have any questions.

Q. What will happen if my express (Next Day) package is dropped off at Central Receiving?
A. All express packages received at Central Receiving will be delivered the same business day. Your package should arrive in the late afternoon. If you need your shipment before this contact us at (989) 774-6535 for special arrangements.

Q. What should I do if there is hidden freight damage when my shipment arrives?
A. If your shipment has hidden freight damage you should contact the supplier immediately so that they are aware of the problem and so that the return goods process can be started. In addition, you may want to contact the Purchasing Services office (989) 774-3018 so that they can work with you and the supplier to ensure that the proper replacement items are sent. Central Receiving may also be able to provide assistance regarding the process required for filing damage claims. Contact us if we can be of assistance at (989) 774-3917.

Q. What should I do if my purchase order item(s) is delivered directly to my department without passing through Central Receiving?
A. If your purchase order items are delivered direct to your department without passing through Central Receiving you should inspect the delivery very carefully and then contact Central Receiving.

This notification should be done using the Direct Delivery Form. Please fill the form out completely and accurately and then submit it online. This information will allow Central Receiving to "Receive" your items on the SAP system and close out your purchase order. This process will allow timely payment to be made to the supplier.

If you do not use the Direct Delivery Form you will need to notify Central Receiving of the following information via email. Please send the information to

- purchase order number
- department name
- contact person
- phone number
- items received with full description