How do I get help?
If you need immediate assistance, please call the Help Desk at
click here to chat with us
! Why not drop a line to firstname.lastname@example.org? Stop by and visit us in person at Park Library room 101! There are plenty of ways to get help!
The OIT Help Desk is CMU's main provider of technology support to all students, faculty, and staff. If we cannot answer your question, we will find someone that can, and route you to the appropriate department or person.
Hours of Operation
Please note: hours may vary during holiday breaks, or when classes are not in session.
Phone, chat, email service:
Monday-Thursday: 7AM to 8PM
Friday: 7AM to 5PM
Saturday: 12PM to 5PM
Sunday: 12PM to 8PM
Self-help Resources: Client Portal and Knowledge Base
Interested in searching for a solution on your own? Check out self-help documentation in the
, or visit the
to find more information about services offered through OIT.
Common Technical Assistance Topics (and Solutions!)
On-Campus Network Device Status and Registration
register additional devices on the network
(like phones or game consoles) or check your on-campus bandwidth usage by reviewing your
network device status
Are you a current student and interested in working at the Help Desk? Visit our
Online Job Application
to apply today!